+1 (888) 993-7737

Support

Experiencing an issue the tips below won’t resolve? We will promptly reply at support@prep-wizard.com, LiveChat, or call (888) 993-7737. Please include a contact number and store address.

Factory Reset of Printer

TRY THIS FIRST if your printer is:

  •  Skipping labels when printing.
  • Printing blank labels uncontrollably (see below).
  • Having connection issues.
  • Showing multi-colored lights.
  • Having other issues not addressed on this page.
HOW TO FACTORY RESET:
  1. Turn OFF the printer and leave it turned OFF.
  2. Press and hold PAUSE + FEED while turning ON the printer.
  3. Release after all the lights flash orange briefly.
  4. Wait for a few blank labels to print out. If not, then restart this entire process.
  5. When the STATUS indicator ( )is green, go directly to the PrepWizard app and trying printing a label.
Printer Not Found

If the PrepWizard app is unable to find the Zebra ZD410 printer, then please follow these steps:

Warning: You should not manually connect your phone or tablet to the printer by using the bluetooth settings. PrepWizard automatically pairs to the printer, so no manual pairing is needed.

Location Disabled

When you initially install the app, the app requests your permission to access your location. If you accidentally declined upon. downloading, you can change settings here: Learn how to enable location services.

You can also simply unisntall and reinstall the app and it will ask again. 

If were unsure of why PrepWizard needed it, you can go to the Privacy section of your device’s settings to enable it.

 

I DON'T SEE MY PRODUCTS

Green Peppers & Onions Only

This is either an error on our end, or because your store has not paid to use PrepWizard. Please contact us for assistance and provide your store #, store address, and restaurant brand name

Blank Screen/No Products Shown

This is likely an internet connection issue. Please check your Wifi or cellular data signal. It might help to restart your mobile device.

Labels Are Unaligned/Off Center

The ZebraZD410 requires calibration. Hold down the Pause + Cancel buttons simultaneously for a few seconds.  Learn how to align labels on a Zebra ZD410 Printer

Printer Won't stop printing blank labels

1. Lift up the printer lid, and make sure the yellow adjustable sensor is in the center. See picture below.

2. Next, complete a factory reset. Instructions at the top of this page. 

 

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