Experiencing an issue the tips below won’t resolve? We will promptly reply at support@prep-wizard.com, LiveChat, or call (888) 993-7737. Please include a contact number and store address.


TRY THIS FIRST if your printer is:


  1. Turn OFF the printer and leave it turned OFF.

  2. Press and hold PAUSE + FEED while turning ON the printer.

  3. Release after all the lights flash orange briefly.

  4. Wait for a few blank labels to print out. If not, then restart this entire process.

  5. When the STATUS indicator ( ) is green, go directly to the PrepWizard app and trying printing a label.

If the PrepWizard app is unable to find the Zebra ZD410 printer, then please follow these steps:

When you initially install the app, the app requests your permission to access your location. If you accidentally declined upon downloading, you can change settings here: Learn how to enable location services.

You can also simply uninstall and reinstall the app and it will ask again.

Read our Privacy Policy in the PrepWizard app by clicking Settings > Privacy Policy.

Green Peppers & Onions Only

This is either an error on our end, or because your store has not paid to use PrepWizard. Please contact us for assistance and provide your store #, store address, and restaurant brand name. 

Blank Screen/No Products Shown

This is likely an internet connection issue. Please check your Wifi or cellular data signal. It might help to restart your mobile device.

1. Lift up the printer lid, and make sure the yellow adjustable sensor is in the center. See picture below.
2. Next, complete a factory reset. Instructions at the top of this page.

The ZebraZD410 requires calibration. Hold down the Pause + Cancel buttons simultaneously for a few seconds.  Learn how to align labels on a Zebra ZD410 Printer