Support

Experiencing an issue the tips below won’t resolve? Send us an email at support@prep-wizard.com or call (888) 993-7737. Please include a contact number and store address.

If the PrepWizard app is unable to find the Zebra ZD410 printer, then please follow these steps:

 

Warning: You should not manually connect your phone or tablet to the printer by using the bluetooth settings. PrepWizard automatically pairs to the printer, so no manual pairing is needed.

When you initially install the app, the app requests your permission to access your location. If you accidentally declined or were unsure of why PrepWizard needed it, you can go to the Privacy section of your device’s settings to enable it. 

Learn how to enable location services

PrepWizard is only available in store locations that have been registered and purchased. Please order the PrepWizard system to gain access. 

If your store has purchased PrepWizard and you still see this screen, please email support@prep-wizard.com with your store address and company name. This is likely the result of an address error in our system, and we can resolve the issue within minutes.

Problem: The printer continuously feeds blank labels and will not stop, or the labels will not properly align after completing a manual calibration by holding the “pause” and “cancel” buttons.

Solution: Make sure the yellow movable sensor is aligned in the center. See pictures below.

 

illustration showing the alignment key and alignment arrowimage of alignment key for printer

Factory Reset of Printer

A factory reset is a good first step and "fix all" for common printer issues. Perform these steps to reset your printer before trying any other solutions to a printer problem:

factory reset instructions for printer

Download the Zebra ZD410 Printer Manual

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