Experiencing an issue the tips below won’t resolve? Send us an email at email@example.com or call (888) 993-7737. We respond very quickly! Please include a contact number and your store address.
If the PrepWizard app is unable to find the Zebra ZD410 printer, then please follow these steps:
- Ensure the printer is turned on. The indicator light on top of the printer should be green.
- Make sure the bluetooth on your phone or tablet is turned on.
- Make sure you are close to the printer.
- Still not working? Perform factory reset of printer.
Warning: You should not manually connect your phone or tablet to the printer by using the bluetooth settings. PrepWizard automatically pairs to the printer, so no manual pairing is needed.
When you initially install the app, the app requests your permission to access your location. If you accidentally declined or were unsure of why PrepWizard needed it, you can go to the Privacy section of your device’s settings to enable it.
PrepWizard is only available in store locations that have been registered and purchased. Please order the PrepWizard system to gain access.
If your store has purchased PrepWizard and you still see this screen, please email firstname.lastname@example.org with your store number and address. This is likely the result of an address error in our system, and we can resolve the issue within minutes.
The ZebraZD410 requires calibration. Learn how to align labels on a Zebra ZD410 Printer
Problem: The printer continuously feeds blank labels and will not stop, or the labels will not properly align after completing a manual calibration by holding the “pause” and “cancel” buttons.
Solution: Make sure the yellow movable sensor is aligned in the center. See pictures below.
Factory Reset of Printer
A factory reset is a good first step and "fix all" for common printer issues. Perform these steps to reset your printer before trying any other solutions to a printer problem:
Download the Zebra ZD410 Printer Manual
As a vigilant restaurant owner, you’re probably already aware of the importance of having a food prep labeling system. The question is, does your “system”
Location services are used to get information about your current location. PrepWizard pulls catalog information based off where the app is being used, so it’s necessary that location services are enabled on the device.